We’re here to help

Stuck on a fax, a charge, or a fax number? Call us or send a message, and a real person will help you sort it out.

Rather write? Send us a message and we’ll reply by email.

Quick answers

Where’s my fax?: Open the link in your confirmation email. It shows your fax’s status live, and whether it was delivered.
Was I charged for a fax that failed?: No. Your card is only charged once the receiving machine confirms delivery. If a fax can’t go through, the hold on your card is released — some banks take a few days to show that.
Did you get a junk fax?: Send us a report below with the number it came from and the date. We look into every report.

The more detail the better: for a fax you sent, the fax number you sent it to and the date help us find it fast.